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Shipping & Returns

Shipping, Product Return and Order Cancellation Policy

Interlink Scientific Services Limited uses UPS for all our UK and International consignments. UPS  offer a standard next day UK service.

                                                                  

  Approximate costs for shipping and handling for the different countries are listed below as a guide :
Charges : Destination :
GBP £15.00 United Kingdom
GBP £30.00 Andorra, Austria, Belgium, Croatia, Denmark, France, Germany, Guernsey, Isle of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal
GBP £35.00 Albania, Armenia, Belarus, Bosnia and Herzegowina, Bulgaria, Czech Republic, Estonia, Finland, Gibraltar, Greece, Ireland, Lithuania, Moldova, Monaco, Poland, Romania, San Marino, Slovenia, Spain, Sweden
GBP £55.00 Azerbaijan, Cyprus, Hungary, Iceland, Malta, Montenegro, Russian Federation, Serbia, Switzerland
GBP £65.00 Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Brunei Darussalam, Canada, Cameroon, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, Honduras, India, Indonesia, Israel, Jamaica, Japan, Jordan, Republic of Korea, Lebanon, Malaysia, Mexico, Panama, Paraguay, Peru, Taiwan, Trinidad and Tobago, Turkey, United States, Uruguay, Venezuela, Viet Nam
GBP £75.00 Algeria, Angola, Bahrain, Bangladesh, British Indian Ocean Territory, Hong Kong, Kenya, Kuwait, Libyan Arab Jamahiriya, Madagascar, Maldives, Morocco, New Zealand, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, United Arab Emirates, Yemen
  Deliveries to other countries are made upon request.

Return of Damaged or Unsuitable Goods

Authorisation to return products damaged during delivery must be requested within 3 days of delivery. Interlink Scientific Services Limited (ISS) has the right to repair and return damaged products.

  • A Return Goods Authorisation (RGA) number must be obtained and quoted on all paperwork.
  • All requests for return must be made within 7 days of receipt of order.
  • No goods may be returned to Interlink Scientific Services Limited without obtaining the consent of the ISS customer service team

Authorisation for the return of products which fail to meet current published manufacturers specifications must be requested in writing within 28 days of delivery. Interlink Scientific Services Limited will assist customers, at customers expense, to obtain any manufacturers warranty consistent with that granted to Interlink Scientific Services Limited.

Authorisation for the return of products, other than those damaged during delivery, delivered/ordered in error or those that do not meet specification, must be requested within 7 days of delivery. Interlink Scientific Services Limited shall issue a credit, less a handling charge of 30% of the invoice value, for products returned, subject to a minimum charge of  GBP £50. Credit will be given for those products authorised for return which are unused and in a re-saleable condition, other than those in the categories shown:

  • open chemicals or diagnostics
  • were the manufacturers/factory packaging seal has been broken or removed
  • goods are refrigerated or graded as perishable
  • products built to order are not subject to return for credit under any circumstances
  • items with an expired shelf life or an expiration date too short for resale
  • any article that has been delivered direct by a third party supplier
  • items not purchased from Interlink Scientific Services Limited

Authorisation will be subject to the condition that the products are returned to Interlink Scientific Services Limited or to the manufacturer or other source notified by Interlink Scientific Services Limited, by registered post if permitted, or via our returns scheduled van service through our designated courier, for which a handling charge will be made.

Articles that have been delivered on our behalf by a third party supplier will not be accepted back at Interlink Scientific Services Limited.

 

Order Cancellation

A. Standard Products

Customers may cancel orders for products prior to delivery for any reason. If ISS Ltd receives notice of cancellation prior to shipment by ISS Ltd, there will be no charges or fees assessed. If ISS Ltd receives notice of cancellation during or after shipment but prior to delivery to the customer, ISS Ltd may at its discretion charge 15% of the net purchase price of the product as a return/restocking fee.

B. Custom Products

Unless specified in an existing contract, orders for custom products (i.e., products designed, manufactured or configured to meet specific customer requirements) may not be cancelled without ISS Ltd approval. Cancellation approvals may be subject to cancellation charges and/or fees.

 

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