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Who Are ISS - Interlink Scientific Services Limited 

 
Established in 1996, Interlink Scientific Services Limited are specialists in the Sale, Maintenance and Calibration Of Chromatography, Mass Spectrometry, Spectroscopy and Dissolution Equipment with associated Spare Parts.
For more information visit our about ISS page.
 

Frequently Asked Questions

 
  • Do I need to register ?
    • Customers are not required to register or log onto the site to use the online catalogue. However, we strongly encourage customers to register and login, otherwise you will not have use of the site's advanced features.
  • So what are the benefits of registration ?
    • The registration process process is quick and easy. It will take you less than 2 minutes to complete. When finished, you will have the following features :
      • Order History - View the details of orders you have completed with us.
      • Order Status - Updates on all orders with lead times, shipment notifications and tracking details.
      • Permanent Cart - Any products added to your online cart remain there until you remove them, or check them out.
      • Address Book - Amend or Add your default shipping or billing address.
      • Products Reviews - Share your opinions on our products with other customers.
  • How do I search for parts using your web-site?
    • There are number of ways to do this:
      1. You may use the search bar and type in either keywords or perhaps a manufacturers part number. Simply input the details in the box that says "Search entire store here......" , located in the top left of the page. See our search help for more information.
      2. Use our more Advanced Search facility to search :
        • Limit To Category
        • Limit To Manufacturer
        • Search By Price Range
        • Enter a keyword or part number and search product descriptions. See our search help for more information.
      3. Perhaps you are looking for products manufactured by a particular supplier, in this case you can filter by manufacturer using the side menu, located to the right hand side.
      4. Using the above menu system simply hover the mouse over one of the options to reveal the other sub-categories available.
        • Columns & Supplies
        • Demonstration & Rentals
        • Dissolution Testing
        • General Laboratory Equipment
        • Instrument & Systems
        • Refurbished Instruments
      5. Get in touch by clicking on our "live support" link. 
      6. You can search our whole web-site via our site map.
      7. If you still can't find what you're looking for on our web site, we're just a phone call away on 01322 285850. We have access to our suppliers' full lines for products beyond what we offer on our web site.
  • How do I order parts from your web-site?
    • There is a simple cart and checkout system in place where once you have found the item you require, add the required quantity to commence a shopping cart. You may then continue to add more items, or go to the checkout procedure to complete your order. Registration will be required at this point.
  • Is your web-site secure?
    • Although we do not request any card payment details directly via our website all other information is secure as described in our privacy policy.
  • Does your pricing include VAT?
    • No, the pricing shown on the web site, is excluding the current UK VAT rate.
  • What payment methods do you accept?
    • Via PayPal or SagePay we accept Company Purchasing Cards, Visa, MasterCard, Maestro and Solo
    • Customers with accounts with ISS may use a purchase order number
    • For Non UK customers please refer to our export policy for further information.
  • I have just placed an order online, what happens next?
    • A member of Interlink Scientific Services will call you to discuss the lead time on the items ordered, and arrange payment.
  • What are your shipping charges for UK orders?
  • Does your company have a quality management system in place?
  • Does your company use the e-Invoicing OB10 portal?
    • Yes we are an approved OB10 supplier.

 
Copyright © 2017 Interlink Scientific Services Limited - Suppliers and Maintenance of Chromatography Equipment & Consumables.
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