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Maintenance Agreements

 
 
Service Contracts /Maintenance Agreements
 
Interlink Scientific Services are able to offer an unrivalled service on all leading manufacturers of HPLC, GC, Spectroscopy and Dissolution systems, instruments and modules. The ability to work directly with some of the (OEM's) Original Equipment Manufacturers as distributors, allows ISS to provide competitive pricing, whilst ensuring that you the customer, never has to compromise on service, support or quality. We offer range of service support and maintenance contracts, including preventative maintenance (PM) and performance qualification (PQ). In addition we can also offer a high level of breakdown support, with basic cover right through to totally comprehensive solutions.
 
 

Bronze Service Plan ……. 

One Preventative Maintenance Visit per year 

  • Designed to keep your system running at Peak performance 
  • Optional 2nd Preventative Maintenance Visit 
 Breakdown Repair 
  • Trained Service Engineers
  • Travel to site (fixed call out charge available, depending on geographical location) 
  • Preferable on-site labour rate 

 Priority Response 

  • Typically within 48 hours of your initial call
 
 Telephone Support 
  •  Talk directly to an engineer for technical support available 8.00am to 5.00pm Mon/Fri 

Service Parts and Instrument Consumables
  •  Service Parts and Instrument Consumables are chargeable after every service visit 
 Off Site Workshop
  • Off-site workshop repair available with trained engineers at reduced hourly rate 
 Performance Qualification - Optional
  • Validation for GMP or GLP labs 
 
 Training - Optional 
  • HPLC front line maintenance 
  • Instrument familiarization

 


 

Silver Service Plan ……. 

One Preventative Maintenance Visit per year 

  • Designed to keep your system running at Peak performance 
  • Optional 2nd Preventative Maintenance Visit 
 Breakdown Repair 
  • Trained Service Engineers
  • Travel to site included
  • All on-site labour included
Priority Response 
  • Typically within 48 hours of your initial call
 Telephone Support 
  •  Talk directly to an engineer for technical support available 8.00am to 5.00pm Mon/Fri 
Service Parts and Instrument Consumables
  •  Service Parts and Instrument Consumables are chargeable after every service visit
 Off Site Workshop
  • Off-site workshop repair available with trained engineers - Included
 Performance Qualification - Optional
  • Validation for GMP or GLP labs 
 
 Training - Optional 
  • HPLC front line maintenance 
  • Instrument familiarization

 

Gold Service Plan ……. 

One Preventative Maintenance Visit per year 

  • Designed to keep your system running at Peak performance 
  • Optional 2nd Preventative Maintenance Visit 
 Breakdown Repair 
  • Trained Service Engineers
  • Certified Parts
  • Travel to Site included
  • All on-site labour included
Priority Response 
  • Typically within 48 hours of your initial call
 Telephone Support 
  •  Talk directly to an engineer for technical support available 8.00am to 5.00pm Mon/Fri 

Consumable & Service Parts included
  •  PM Consumables including lamp change, seals, filters plus service parts
 Off Site Workshop
  • Off-site workshop repair available with trained engineers - Included 
 Performance Qualification - Optional
  • Validation for GMP or GLP labs 
 
 Training - Optional 
  • HPLC front line maintenance 
  • Instrument familiarization

 

 

 


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